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    2024 Top 10 SMB Business Issues, IT Priorities, IT Challenges
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    SMB. CORE MIDMARKET. UPPER MIDMARKET. ECOSYSTEM
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    2024 TOP 10 PREDICTIONS

    SMB & Midmarket Predictions
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    Channel Partner Predictions
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    SMB Path to Digitalization
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Techaisle Blog

Insightful research, flexible data, and deep analysis by a global SMB IT Market Research and Industry Analyst organization dedicated to tracking the Future of SMBs and Channels.

Hybrid work is challenging the SMBs

Techaisle’s SMB and Midmarket Hybrid Work Adoption Trends survey indicates that 41% of SMBs plan a phased approach to return to the office, up from 22% in 2021. 20% of employees will likely work from home, in sharp contrast to 58% in 2021, similar to pre-pandemic levels in 2019 when 29% of small business (1-99) employees, 9% of employees within midmarket firms (100-999), and 7% within upper-midmarket firms (1000-4999), who worked from home. Techaisle survey also shows that 42% of employees want to work 3-4 days per week from home.

Security, remote IT support, and unreliable networks continue to be significant technology challenges in managing remote workers. Remote IT support is an especially acute inhibitor for 46% of small businesses. On the people-side of the hybrid work equation, work-life conflict, maintaining team cohesiveness, and lack of training/career implications are dominant challenges. As a result, only 11% have a hybrid first mindset, but 37% believe they have mature remote work practices.

Team collaboration solutions, office collaboration tools (conference room devices), and remote worker collaboration devices (headsets, video cameras, etc.) are the top three priorities for 45% to 58% of SMBs. PC upgrades and refreshes to enable a hybrid workforce are the fourth top priority for 39% of SMBs.

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Worldwide SMB and Midmarket IT spending forecast to reach USD1.25 trillion in 2022

Techaisle's latest research forecasts worldwide small business (1-99 employees), core midmarket (100-999 employees), and upper midmarket (1000-5000 employees) IT spend (excluding telecom services) will reach US$1.25 trillion in 2022. IT services will see the highest proportion of IT spending. Datacenter solutions will exhibit a growth of 4%. Overall worldwide cloud spending within the SMB and midmarket will grow by 21%. By 2025, 43% of global SMB and midmarket IT spending will be in the cloud.

SMB IT investment is increasing to counter inflation, labor shortage, supply chain concerns and accelerate business transformation through digitalization. SMBs are looking for ways to streamline business and IT processes to best return on existing human capital. In the pursuit of greater efficiency, SMBs are also exploring options that help stretch budgets and use efficiency-oriented techniques to optimize the impact of wage inflation and the increasingly competitive landscape. SMBs plan to invest in PCs, analytics, cloud, security, UCaaS / CCaaS, customer experience solutions, and networking.

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Top 10 SMB and Midmarket business issues, IT priorities and challenges for 2022

They are here - Techaisle's annual SMB and Midmarket Top 10 IT Priorities, IT Challenges, and Business Issues infographics, 12th year of Techaisle tracking at a WW level, and is sought after by IT vendors, channel partners, and media. Techaisle surveyed a total of 5850 SMBs, quota sampled to ensure adequate coverage of four small business (1-9, 10-19, 20-49, and 50-99 employees), three midmarket (100-249, 250-499, and 500-999 employees) and two upper midmarket (1000-2499, 2500-4999) segments. As a result, the data represents a robust and reliable sampling of the market segment for IT products and services.

Compared to previous years, for 2022, Techaisle expanded the lists of the technology areas, business, and IT challenges studied. In addition, this year, we have also added a fourth column in the infographic – Highest Planned Adoption.

2022 top10 smb it priorities business issues techaisle infographic


Please scroll down/read more to view and download the SMB, core Midmarket, and Upper Midmarket infographics.

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Top SMB and Midmarket Predictions for 2022

prediction edit 2

In all sectors, the last two years were tough – and as a result, 2022 is challenging from a market planning perspective. As we enter 2022, IT product and service suppliers are looking to create a context for understanding the range of outcomes that the new year may bring. Techaisle is launching its "2022 in Focus" research series to support that effort, which illuminates issues and requirements in the vast SMB and midmarket segments. To begin with, here are our top 10 (and additional 3) predictions for 2022. After surveying thousands of SMBs and midmarket firms, having hundreds of depth calls, we identified over thirty trends. After that, we systematically prioritized ten predictions for your consumption.

We look forward to working with you in the year(s) to develop fact-based perspectives on the issues that shape the success of the IT industry.

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