Latest Analyst Insights
01 September, 2026
Attrition, not missing features, is the contact center's real problem. Techaisle's study of 3,980 organizations shows the fix is a governed AI workforce. The surprise: the most tightly controlled companies give their AI agents the most freedom. Ask a contact center manager what their hardest operati...
28 August, 2026
Most AI pilots do not stall because the technology failed. They stall because the buyer and the partner are standing at different points on the same path. Drawing on studies of SMB, midmarket, and channel partner populations, I built the AI continuum to show where those points are, what gets bought ...
18 August, 2026
For partners serving the SMB and midmarket, the security conversation has changed in a way that resets the profit equation. Security has stopped being a discretionary line item that customers fund when they get around to it. The reason is not abstract. Identity-related attacks have moved to the cent...
