SMB & Midmarket Analytics & Artificial Intelligence Adoption


    SMB & Midmarket Security Adoption Trends


    Channel Partner Trends


    2024 Top 10 SMB Business Issues, IT Priorities, IT Challenges


    2024 Top 10 Partner Business Challenges


    SMB & Midmarket Predictions


    Channel Partner Predictions


    SMB & Midmarket Cloud Adoption


    Networked, Engaged, Extended, Hybrid


    Influence map & care-abouts


    Connected Business


    SMB & Midmarket Managed Services Adoption


    SMB Path to Digitalization

Techaisle Blog

Insightful research, flexible data, and deep analysis by a global SMB IT Market Research and Industry Analyst organization dedicated to tracking the Future of SMBs and Channels.
Anurag Agrawal

Top 10 Channel Predictions for 2022

techaisle channel partner 2022

The predictions rely on an extensive research initiative conducted throughout 2021 – the year in which the impact of the pandemic on economic activity and IT consumption was becoming more apparent. Leveraging a panel of over 250K partners, Techaisle surveys more than 5000 partners and has qualitative conversations with hundreds of partners. Techaisle's 2022 in Focus research series illuminates issues and requirements in the vast and complex partner ecosystem.

1. Cloud economics and cost optimization consulting will challenge channel
Cloud cost optimization and economics will be the top cloud consulting service demanded by customers, challenging partners (and their vendors) to provide transparency into cloud costs and ensure that customers receive the best available Ts& Cs. To deliver value to the customer, both partners and suppliers will need to define the current state of workloads and a forecast for the future state, adding value through the development and deployment of processes to support cost optimization and compliance/risk management.

2. MSPs will expand their portfolio to include cloud managed services
Cloud technology velocity will open new services opportunities. For example, as businesses will increase their reliance on cloud-managed services to align IT with business strategies, deep-pocketed, progressive MSPs will increase investment in staff training to grow their professional services revenue. As a result, the MSPs will focus on containers (Kubernetes), microservices, open-source, agile development, API management, hybrid cloud workload management, and security and compliance management.

3. The gap between the cloud "haves" and "have nots" will increase
Cloud vendors will invest in cloud channel leaders rather than in the channel as a whole which will accelerate the gap between leaders and laggards and stress the viability of channel firms left behind. As a result, the year will see a separation between channel partners that have the expertise to combine transformative and traditional business models and those that do not.

4. Vendor and partner equilibrium will be unstable
Vendors have been mitigating channel conflicts through "double bubble" compensation models, creating clear guidelines around where the vendor will sell direct and reducing competition between dissimilar channels. However, the complexity associated with cloud consulting and digital transformation adoption acceleration will have vendors questioning the role of partners. Channel partners will be present in several accounts coveted by direct sales teams – increasing vendor/channel conflict. Vendors will manage conflicts and will not eliminate them.

5. The cloud marketplace will be lots of smoke, but the fire is nearer
ISVs and channel partners will have a tough time finding each other and ultimately finding the end customer. Despite low barriers to entry, few will find immediate profitability. Both partners and marketplace operators will need to build and manage relationships, plug into sales and marketing programs, drive investment in the implementation and support for end-users, and fund all of this on a fraction of the monthly fee associated with each service sold. A high percent of end-users will be marketplace curious and not committed customers. It is not how enterprise customers purchase, as yet. Marketplaces will not kill the channel; instead, channel partners will be a vital link in the buyer's journey.

Anurag Agrawal

Business outcomes-based customer success-driven pricing is imminent – ready or not

In 2017, 11% of small businesses and 14% of midmarket firms preferred business outcome-based, customer success-driven pricing from their channel partners and cloud solution providers. In 2021 the percentages have doubled to 22% and 28%, respectively. On the managed services side of the equation, SMBs have a very definitive view of managed services pricing. From a current payment method on a per-device/per-seat basis, they want to transition to a company-wide, fixed recurring fee. This type of payment takes the uncertainty out of the picture. However, similar to outcome-based cloud solution deployment pricing, 29% of SMBs prefer incentive pricing tied to performance levels guaranteed by the MSPs. Data also shows that 78% of SMBs want to work with suppliers who can connect business challenges with technology and design, architect, deploy and manage technology solutions that deliver business outcomes. The data speaks for itself. Contracts will need to specify the anticipated benefits resulting from technology implementations. Supplier rewards, at least above some nominal run-rate level, will need to be tied to achievement (or extended via over-achievement) of these objectives.

Writing is on the wall. Business outcomes-based, customer success-driven pricing is imminent.

Anurag Agrawal

Techaisle Channel Partner Research – Six Key Observations for 2021

Techaisle's Channel partner ecosystem research contains a wealth of information, a great value to partner management teams looking to validate their partner program investments' alignment with real-world conditions, preferences, and requirements. The research contains reliable insight drawn from over 2000 channel partners survey (leveraging network of 225K channel members) with channel decision-makers from firms representing five significant channel types businesses to reflect an outlook shaped by the pandemic and its impact on both the channel and its customers. There are six observations, though, that we believe will help readers to better grasp the implications of many of research findings and where changes are afoot in 2021.

  1. Focus on efficiency and control

  2. Hybrid everywhere

  3. Data and systems of insight

  4. Cloud and the transformation of business

  5. Digital transformation as a key to growth/viability

  6. Relationships defined by ecosystems, not discrete connections

Anurag Agrawal

10 Channel Partner Predictions for 2020

The new year (and decade) provides an opportunity for assessing the business of the channel: what has shaped the channel in the years leading up to 2020, and what we expect to see in the coming 12 (or in some cases, 24 or 36) months. Here are 10 key areas where change is afoot based on our extensive global channel partner studies leveraging our network of 250K channel partners.

1. Channel partners will become navigators in plotting customer digital transformation strategies.

To help customers expand their focus to ‘the art of the possible’, innovation-focused partners will proactively explore new technologies and educate their customers on potential benefits and related business process changes. Partners will, in short, become navigators plotting customer digital transformation strategies. Techaisle’s urgency and importance ratings showed that this was not ‘top of mind’ for channel partners in 2019 – but it will be important on the strategy radar, as partners will build plans (integration, migration, architecture & orchestration for digital transformation) for viability into the next decade. By the end of 2020, percent channel partners delivering DX will grow by 80%.

2. The NEXT Channel (Networked, Engaged, Extended, Transformed) will emerge.

Channel partners will begin to abandon ingrained behaviors and move to new approaches that will enable NEXT (Networked, Engaged, Extended, Transformed) channel businesses. The core changes in the demands on different areas of the channel business are critical and challenging, but they can be seen as more effect than cause. In all aspects of channel business, long-held business tenets will be replaced by an emerging reality that has been ushered in by the move to cloud and amplified by other trends – changes in buyer behavior, management and process changes, evolutions in service/technology delivery, how technology is being acquired and used.

3. Pure-play MSPs will drive (or attract) M&A activity.

Traditionally, MSPs have offered customers advanced and highly-efficient solutions to current problems, but MSPs do not tend to customize offerings for individual customers – doing so undercuts the efficiencies at the core of their business models. This model doesn’t perfectly address DX requirements, which begin with a vision of business rather than technology outcomes. During 2020, 40% of MSPs will foresee mergers and/or acquisitions in their 3-year plans. With the market valuing MRR-based businesses at a high multiple vs. firms based on product transactions, MSPs will appear to be in the best position to attract outside investors.

4. P2P collaboration and ecosystem alliances will move from opportunistic to strategic.

Solution packaging is a customer choice issue – and customers are choosing to move from turnkey systems to hybrid environments that can be aligned with their evolving needs. This will require an accelerated frequency of partner-to-partner collaboration, not opportunistically but strategically. Pursuit of this ecosystem business approach will require changes in go-to-market strategies and in the ability to integrate around data rather than physical system components. This escalating requirement will expose vulnerabilities of channel partners in meeting customer expectations. Ecosystem alliances and P2P collaboration will become non-optional. By end of 2020, 70% of partners will collaborate frequently for sales (not as much for deployment, support) with an average of 3.5 partners.

5. Influence of IT consultants, CSBs will increase for professional services.

IT buyers are relying much more on consultants as they look to shape strategies that are aligned with current and emerging opportunities for greater IT leverage. This trend will have a ‘trickle-up’ effect: IT consultants and CSBs will become more specialized to deliver insight on vendor and technology options, technology compatibility, architecture, deployment and management. By the end of 2020, 25% of channel partners will consider their business models as “Consultants”. However, these partners will need to incorporate unique intellectual property (IP) into their processes and offerings as they will be unable to fund their operations with margins from acting as middlemen. They will structure their businesses to deliver professional services - billable in one form or another – to address customer needs for strategy, planning, onboarding/training, integration and support.

6. Market will reward channel partners who flexibly deliver multi-vendor solutions.

Toolkits and not hammers. The “law of the hammer: if the only tool you have is a hammer…everything [you see] is a nail.” Channel partners have tended to concentrate on a limited number of core platforms – typically, those that they have invested in, via certifications – and looked for opportunities to build around these platforms wherever they engage. Successful channel partners will tailor multi-vendor solutions that address customer business requirements, layer in support and integration, and land on a position that offers a platform for repeat business and healthy margins. Single-vendor solution providers will most likely be focused on promoting features which will lead to reduced profitability because single-vendor solutions are easy to comparison shop (leading to discounting). By the end of 2020, 50% of partners will be experts in assembling multi-vendor-best-of-breed cloud options.

7. Value creation will start with the customer and not from vendor out.

Traditionally, the notion of ‘value add’ in the channel is referred to a reseller’s ability to demonstrate that they augment the base product with some combination of technical and/or logistical support. Technology is generally sold on the basis that it will help businesses to cut costs, accelerate cycle time or expand reach and revenue, once a transaction is complete, the onus for realizing these objectives rests with the customer. Cloud and its pay-as-you-go model will impact this balance, and the inexorable twinning of IT solutions and business processes / outcomes will further disrupt mainstream business expectations. Channel partners will innovate in value creation for customers and will gain more durable advantages than those who continue to focus tightly on new technologies. As a result, in 2020, channel partners will go ‘deep’ rather than ‘wide’ specializing and clustering around four segments.

8. Cloud application deployment and delivery to mainstream customers will come into sharp focus.

With the notable exception of Microsoft, most of the primary cloud suppliers (hyperscalers – notably AWS and Google – but also SaaS suppliers) have lacked deep experience with the channel, and haven’t developed effective programs or coverage strategies. There will be an increased investment in staff training, certification to increase professional services revenue with a focus on containers (Kubernetes), microservices, open source, agile development to deliver cloud apps for customers’ customer facing apps as well as apps to support customers’ internal processes and operations. However, channel partners will be challenged due to legacy integration issues, missing APIs, lack of development/QA skills and inability to conduct extensive security testing. Regardless, by the end of 2020, slightly more 50% of cloud partners will have one or more cloud app development capabilities and MS Azure will be the hyperscaler of choice. AWS VMWare solution at the edge, a recent addition, will be of interest to channel partners. Red Hat Ansible for automation will find a footing within partners.

9. IP-led solutions and solution development funds will be key elements of success.

A successful cloud channel partner’s desire to keep its own IP front-and-center in the solution will be rooted in several wise channel objectives. By end of 2020, 60% of channel partners will rely on sell-to and sell-with sales models. And for 45% of partners, solution development funds will be among the top 2 preferred vendor incentives. Historically, the hardware vendors had several levels of compensation and though software suppliers and the hardware vendors started in different places relative to partner compensations, they are now getting to a similar model. By the end of 2020, 25% of established channel partners’ cloud revenue may be attributable to products that they have built internally, their own IP, on top of vendor products.

10. Channel empowerment will align “customer-in” rather than “product-out”.

Channel empowerment (as opposed to channel enablement) will feature into vendor program requirements. Channel partners have looked to vendors for information on technology directions and the dependence will grow more acute because of structural industry change. Vendors-channel partnership approaches, however well intentioned, often ends with the channel partner being positioned as a type of vendor sales agent. The channel’s greatest opportunity is in meeting buyer needs – and that requires that the channel partner plot a path that is attuned to buyers rather than vendors. In 2020, successful vendors will build programs that empower channel partners to maintain vendor presence in complex solution environments – not sales agents. These programs are unlikely to arrive fully-formed; they will evolve as needs and success paths become more clearly understood. In 2020, look for leading vendors to provide empowerment approaches that focus on business outcomes and shared risk partnerships.


Research You Can Rely On | Analysis You Can Act Upon

Techaisle - TA