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Techaisle Blog

Insightful research, flexible data, and deep analysis by a global SMB IT Market Research and Industry Analyst organization dedicated to tracking the Future of SMBs and Channels.

SMBs and Midmarket firms show strong interest in ChatGPT and LLMs, according to Techaisle Survey

Techaisle’s most recent survey data shows that the adoption of artificial intelligence (AI) is likely to increase by 79% within small businesses, 63% in core-midmarket firms, and 53% in upper-midmarket firms. AI has become a priority for 41% of small businesses, 75% of core-midmarket firms, and 79% of upper-midmarket firms. ChatGPT and Large Language Models (LLMs) have recently become the topic of conversations and business usage. When ChatGPT comes up in conversation – especially a discussion focusing on SMBs – the first question will likely be, “How many organizations are using it – and how?” Techaisle extended its artificial intelligence survey to pose the same question to 1872 SMBs. Both small and midmarket businesses forecast a substantial rise in the use of ChatGPT in the next one year. 17% of small businesses, 39% of core midmarket firms, and 79% of upper midmarket firms plan to use systems/tools/other products that embed ChatGPT. Results indicate that ChatGPT penetration within the midmarket, driven primarily by firms with more than 250 employees, will be reasonably robust. However, Techaisle feels that the planned adoption data is likely conservative.

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