2025 SMB & Midmarket AI Adoption Trends
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This report presents Techaisle's 2025 research findings on AI adoption trends within Small, Midmarket, and Upper Midmarket businesses, based on a survey of 2100 IT and business decision-makers. The research highlights a strong commitment to AI investment, driven by perceived strategic importance and the opportunity cost of inaction. It details key findings on pervasive adoption, strategic drivers (like operational efficiency and automation), widespread application across business functions (such as customer service and data analysis), and common implementation approaches. The document also addresses significant deployment challenges, including talent shortages, integration complexity, and data quality issues, while exploring emerging trends like Agentic and Hybrid AI, including their benefits, drivers, and associated obstacles
Methodology
Primary research was conducted among senior IT and business decision-makers within the US-focused SMBs and Midmarket firms from Techaisle network of 2.2M B2B IT professionals spread across 30+ countries
- A total of 2100 SMBs/midmarket firms completed the survey
- Respondents were IT and Business decision-makers
- Sampling quota was fixed by employee size categories: 1-9, 10-19, 20-49, 50-99, 100-249, 250-499, 500-999, 1000-2499 and 2500-4999
- Small business is defined as 1-99 employees, Core Midmarket as 100-999 employees, and Upper Midmarket as 1000-4999 employees
Deliverable
The report is delivered in PowerPoint format
Pricing
Report is priced at US$7500
