Techaisle Blog

OpenText's transformation from a Canadian document management company to one of the world's leading software providers is nothing short of remarkable. The driving force behind its growth has been a focus on cloud-based solutions, which led the company to go on an acquisition spree, bringing several specialized companies/brands under its umbrella. Cybersecurity is one arena where OpenText has taken a deliberate approach over the last decade with multi-billion dollars of capital investment to bring together critical purpose-built solutions to provide holistic coverage to its customers.

The company’s acquisition of data protection provider Carbonite (ninth cloud-specific acquisition overall) and endpoint/threat intelligence software provider Webroot marked a significant milestone in its quest to create a single, unified, and robust security portfolio.

With the Carbonite and Webroot acquisitions, OpenText became a go-to option for managed service providers (MSPs) and small and medium businesses (SMBs) seeking a one-stop shop for security and data protection, filling a void in the market with its broad portfolio. Experts have opined on OpenText’s offerings: “It's one vendor, one brand, one program, one partner strategy, one go-to-market, so small customers and partners don't need to work with multiple vendors. OpenText Cybersecurity can provide all of it."

However, this was just the beginning. OpenText's subsequent acquisitions of email encryption software provider Zix, security software provider AppRiver, Network Detection and Response provider Bricata, and enterprise software provider Micro Focus further strengthened its position in cybersecurity. The approach to consolidate all security and data protection services in a single platform – serving as the foundation to deploy the right capabilities and manage and administer their environment has made things easier for customers of all sizes. In addition, OpenText's comprehensive portfolio provides a robust and reliable option for businesses seeking to enhance their cyber resiliency. In the following sections, we will explore OpenText's trajectory to becoming one of the leaders in the cybersecurity domain.

97% of SMBs and midmarket firms consider technology important and integral to business success. As we enter 2023, IT product and service suppliers are looking to create a context for understanding the range of outcomes that the new year may bring. Techaisle has launched its "2023 in Focus" research series to support that effort, which illuminates issues and requirements in the vast SMB, core-midmarket, and upper-midmarket segments. After surveying thousands of SMBs and midmarket firms and having hundreds of depth calls, we see key trends that revolve around:

• Enabling a connected business and business process automation
• Converging on long-term growth, profitability, and innovation
• Prioritizing cloud cost management and security
• Hybrid work but challenges are overwhelming
• Sharpening focus on IT spend for time to value, agility
• As-a-service technology acquisition gaining momentum

Hybrid work trends have emerged rapidly over the past year, changing how organizations approach collaboration. Not long ago, the hybrid mode of work was viewed as a luxury – a privilege only for employees who could manage their job from home on occasion. However, the pandemic compelled organizations to scramble for new ways to ensure business continuity, and Hybrid work transformed into a must-have from being a nice-to-have option. Organizations that fail to embrace this change and try to return to a 100-percent-office-based work strategy are at risk of falling short in productivity, talent retention, and much more. Amid the worldwide trend of ‘great resignations,’ organizations have been trying to find a balance between working from home and the office.

In a scenario where hybrid work is no longer a choice but a necessity, many organizations are already aware that they need to provide consistent technical support to employees across different locations to enable a hybrid work environment that is seamless, secure, and smart. Hybrid work requires more than just collaborative software; it requires advanced devices, robust security, dependable connection, and smooth networking—all of which must function in tandem. Furthermore, it requires a unified solution to avoid fragmented communication, additional IT administrative labor, and increased security concerns.

The Webex platform addresses all these essential aspects of hybrid work – where employees work and how they prefer to work. It offers several solutions that can be easily integrated with various pre-existing systems and ensure enterprise-grade security.

Read on learn about Webex, comparisons with Zoom, Microsoft Teams and Google Meet

They are here - Techaisle's annual SMB and Midmarket Top 10 IT Priorities, IT Challenges, and Business Issues infographics, 13th year of Techaisle tracking at a WW level, and is sought after by IT vendors, channel partners, and media. Techaisle surveyed over 5000 SMBs, quota sampled to ensure adequate coverage of four small businesses (1-9, 10-19, 20-49, and 50-99 employees), three midmarket (100-249, 250-499, and 500-999 employees) and two upper midmarket (1000-2499, 2500-4999) segments. As a result, the data represents a robust and reliable sampling of the market segment for IT products and services.

Significant changes in 2023 as compared to 2022 are:

• Driving innovation and managing uncertainty, absent in 2022, are among the top 10 business issues in 2023.
• Deploying customer experience solutions as an IT priority has moved to 4th place as compared to 9th in 2022. CCaaS is considered an integral component of customer experience solutions.
• Implementing employee experience platforms and 5G-enabled devices/applications are new IT priorities within the top 10 list. UCaaS is one of the technology areas being investigated by SMBs.
• Adopting collaboration technology solutions has move down from 3rd rank to 8th and hybrid workplace solutions as a priority ranks 10th as compared to 5th in 2022
• Budget constraint has been a constant IT challenge fixture for over a decade. For 2023, it has been replaced by cloud cost management. Cloud optimization and cost management are the top IT challenges for SMBs, Core-Midmarket, and Upper Midmarket firms.
• Preventing Cyberattacks, adopting Zero Trust, and moving to as-a-service technology acquisition for new IT challenges are among the top five.
• Sustainability is increasingly becoming relevant and essential for the SMB segment, and there is no surprise that it is among the top challenges.
• Integration, business process automation is now non-optional and a challenge, which is worsened because of the inability to find trained employees